NDIS and Medicare therapy

Learning Reflections: Working with nonverbal people


  • Eye contact
  • Correct tone of voice
  • Listen
  • Body language: open posture to show non-defence; lean in to show you are invested.
  • Use of signals to represent words
  • Have a calm and relaxed presence about yourself.
  • Use relatively simple English, ensuring you are still talking to adults like an adult, without being patronising.
  • Be patient
  • Keep your emotions in check
  • Repeat/paraphrasing what you think the client was saying


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  • Body language
  • Eye contact
  • Facial expressions
  • Gestures
  • Emotions


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  • The best way the client likes to communicate
  • Alternative means of expression – music, art, gardening etc
  • Sign language
  • Objects as reference
  • Flash cards
  • Technology
  • A diary / communication book
  • Words bubbles – cartoons with speech bubbles with actions/information.

I.e. Story-telling sequence, i.e. what needs to go into your school bag, or things to do when getting ready for bed such as brushing teeth and going to the toilet.

Written by Ellie / Student – Certificate IV in Mental Healh

Copyrights H-L Therapy

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